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USA Customers FAQs

How do I make a return?

To initiate a return, exchange, or refund, please use our Return Portal Simply follow the steps provided to complete your request. To begin the process, you will need your order number and the email address used to place the order. Once submitted, ou

Return or Exchange Policy

At Athlete Performance Solutions, we strive to provide a seamless shopping experience. Please review our return or exchange policy below:. Return or Exchange Policy. To process a return or an exchange, customers must send back the original item to th

Shipping & Delivery Policies

All Athlete Performance Solutions orders are shipped via FedEx and the United States Postal Service (USPS). Product availability will determine when items in an order will ship. Delivery times vary depending on the final destination and delivery opti

Privacy and Security

Athlete Performance Solutions knows that you care how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly.We do not undertake to maintain any information about you for a duration grea

Warranty Information

We stand behind all of our shoes and gear. If your Nike shoes or apparel develop a material or workmanship flaw within 60 days of purchase, please contact us at [email protected].

Payment, Pricing & Promotions

Credit cards that Athlete Performance Solutions currently accepts online: debit cards (deducts from your bank account), Visa, MasterCard, American Express, PayPal, PayPal Credit, Apple Pay, and Discover Card.

How can I view my order?

You can view your order status by clicking "Sign In" at the top of the page and then clicking "My Account".

How can I update my account information?

Changes to your account can be made clicking "Sign In" at the top of the page and then clicking "My Account".

Why does my order say Awaiting Fulfillment?

This just means your order is in line to ship with our warehouse. Once the order has been shipped and scanned with the shipping carrier, you will receive an email with your tracking number. **Please Note: Some of our apparel is custom printed and req

From where is my order coming?

We ship out of Kyle, TX 78640

What size shoe do I order?

Unless stated in the description, all of our shoes are in USA Men's sizes. The rule of thumb for a women’s size is you go down a size and a half from Men's. If you are a women's size 7, you would wear a Men's 5.5.

Why didn't I get a tracking number?

Please check your spam or junk folder and make sure you provided the correct email address. Once the order is shipped and scanned with the shipping carrier, you will receive an email with your tracking number.

Why did I receive an error message while trying to place my order?

Our system verifies the billing address with the address your credit card/debit card company has on file for you. We can ship to an alternate address, but the billing address has to match the address the bank has on file for that card. We suggest con