How can I return a product for a refund?Updated a month ago

To return a product for a refund, please ensure that the product is unused and in its original condition with all packaging intact. You can initiate the return process by logging into your account on our website and accessing the 'Returns/Exchange Portal'. Enter your order number and the email address used to place the order, then find the item you'd like to return and follow the provided return instructions.

If you haven't created an account, you can set one up by selecting 'Forgot Your Password?' on the Sign In page, which will allow you to create a password and access your account. Once you have submitted your return request, our team will review it and provide further instructions. Please note that the customer is responsible for all return shipping charges, and it may take up to a specified timeframe for the refund to be processed once the return is received and approved.

Ensure to include the original packing slip or a note with your name, order number, and phone number in the return package to facilitate identification and communication, if needed. The refund will be applied to your original payment method, and depending on your card issuer, it may take an additional time to reflect in your account.

Important Note: Items that are worn, damaged, or used are not eligible for a refund. Additionally, if the return label is placed directly on the original product packaging, a refund will not be issued, and the product will be returned to you.